We are getting reports of sporadic issues customers are having with headsets connected to the Xbox One via the Microsoft Headset Adapter. These reports are not limited to any specific brand or model, and are impacting our Xbox One compatible headsets which have just hit the market. When plugged into a PC or mobile device headsets are reported to perform as expected.

We are investigating these issues with Microsoft and will share plans to address them as soon as we can.

Users can contact Xbox One Support for assistance. http://support.xbox.com/en-US/browse/xbox-one

Turtle Beach will continue to update its online support forum as more information is available. http://www.turtlebeach.com/support/index.php