Acer America announced today its Acer Support web site is a finalist for the 2017 Oracle Digital Self-Service Excellence award for being a shining example of how to implement Web Self-Service. Acer is one of the top three finalists, which also includes Starbucks and Toyota. The winner will be announced on April 26 along with other 2017 Oracle Service Cloud award winners.

Finalists were selected from more than 80 nominees by a panel of specialists from the Oracle Web Self-Service organization that looked at a broad range of criteria, including functionality, benefits and readiness for future innovations. Their decisions are based on how the company has implemented their product, provided value to their organization and customers, and achieved quantifiable results.

“We are thrilled to be honored as a finalist in Oracle’s Service Cloud awards this year,” said Mark Groveunder, Acer vice president, customer service. “We make it a top priority to provide our customers with a robust website that gives quick and easy access to a wealth of helpful information and solutions.”

Acer uses the Oracle Service Cloud platform for its Acer Group global support sites. These sites provide Acer Answers knowledge base articles offering tutorials and posts from knowledgeable community members in 12 different languages. They also deliver email and chat support, including chat on Acer Store sites.